Frequently Asked Questions.

We work on a "first in, first out" basis, so we handle instruments in the order they arrive. We'll give you an estimated completion time when you drop off your instrument. If you're a pro with a tight deadline, ask us about our rush priority program for a quicker turnaround (for a fee).

For standard services like setups, string changes, or wiring repairs, no upfront payment is needed. For more expensive repairs, like fret replacements or neck re-sets, we usually ask for a down payment. We're as flexible as possible.

Absolutely! If we perform a setup on your instrument, and it needs tweaking after being in different temperature settings, humidity, or on the road, bring it back in within 30 days and we will adjust for you at no charge without you having to put in back in the queue. We also guarantee all of our work for craftsmanship and the quality of the repair. For example, if we re-wired your electronics and something happens to come unsoldered (rare), we will fix it at no charge. We want you happy with our work, and we want long-term customers.

Absolutely! We handle all stringed instruments, including banjos, violins, and even mountain dulcimers.

We're located at 5724 Stage Road, Suite F, Bartlett, TN 38134! No need for appointments.