Frequently Asked Questions.

We work on a "first in, first out" basis, so we handle instruments in the order they arrive. We'll give you an estimated completion time when you drop off your instrument. If you're a pro with a tight deadline, ask us about our rush priority program for a quicker turnaround (for a fee).

For standard services like setups, string changes, or wiring repairs, no upfront payment is needed. For more expensive repairs, like fret replacements or neck re-sets, we usually ask for a down payment. We're as flexible as possible.

Absolutely! If we perform a setup on your instrument, and it needs tweaking after being in different temperature settings, humidity, or on the road, bring it back in within 30 days and we will adjust for you at no charge without you having to put in back in the queue. We also guarantee all of our work for craftsmanship and the quality of the repair. For example, if we re-wired your electronics and something happens to come unsoldered (rare), we will fix it at no charge. We want you happy with our work, and we want long-term customers.

Absolutely! We handle all stringed instruments, including banjos, violins, and even mountain dulcimers. Blake, our bluegrass enthusiast, especially loves working on these!

El Segundo is a city in California, but it also means "the second" in Spanish. Our name is a nod to our customers who have moved beyond beginner instruments and know what they want in their "second" instrument. Plus, we're fans of the 70's sitcom "Sanford & Son," where El Segundo was humorously mentioned!

We're excited to welcome you to our new spot at 5724 Stage Road, Suite F, Bartlett, TN 38134, starting November 1, 2025! No need for appointments. Keep an eye out for our opening specials!

The "Since 1968" on our logo is a playful nod to Blake, who has been playing and thinking about guitars since he was born. We have been working on guitars for customers for quite a while but decided to go all in and form our corporation in Tennessee in 2025 after graduating from Southeast Guitar Repair Academy where we gained all the training and skills to perform the highest quality repairs.